GarantiBank – JOB ANNOUNCEMENT

JOB TITLE: Junior Banking Officer – Call Center

Main objectives of the job

Active promotion of products and services via phone and e-mail.

Management of customers’ demands and requests.

Correct execution of various operations for Retail customers (individuals).

Main tasks and responsibilities

– Answers all incoming calls and e-mails received through Call Center within the established working hours;
– Provides complete information in due time, by phone or by e-mail, about products and services to Bank’s existing and potential customers; Processes customers’ requests at the same time;
– Identifies customers’ needs for Bank’s products and services;
– Sells full range of products and services via phone and e-mail;
– Actively solves customers’ demands and requests, assuring customers’ satisfaction;
– Executes accurate transactions in real time, at customer’s order;
– Recording and forwarding clients’ complaints to the relevant Bank’s departments, in order to ensure satisfaction of customers’ needs;
– Performs other call center specific activities.

Job requirements

– University Degree or University students in last year of studies, preferably in economics;
– Excellent communication skills;
– Very good listening skills and problem solving attitude;
– Very good English command;
– MS Office knowledge;
– Strong customer focus;
– Open-minded;
– Team player spirit;
– Acceptance of working in shifts, with a full-time labor contract.